How do I move Orbislo to a new phone?

If your phone was lost or stolen, suspend it from the web on any other device. Your balance is attached to your account, not to a handset.

Why it is two taps and not a support ticket

Because the balance is on the account and a line can be reissued. Moving to a new phone means issuing a new line to the new handset and retiring the old one, and nothing about your wallet, your history or your Miles is attached to either. Data still loaded on the old line returns to your balance when it closes, so nothing you paid for stays behind on a handset you no longer carry.

What moves, and what you have to do yourself

Everything with value moves. One thing does not, and it is the thing people forget.

• Moves: the wallet balance, purchase history, Miles and any subscription you hold
• Moves: your Miles tier, so the rate you earn at does not reset
• Does not move: the profile on the old phone. Delete it once the new one is live
• Does not move: your home operator's SIM, which is a separate conversation with them

When the phone is lost or stolen

Suspend it from the web on any other device, including somebody else's. Suspension stops the line immediately and does not touch the balance, because the balance was never on the handset. When the replacement arrives, install and the account is exactly where you left it. Do this before you report the phone if you can: it is faster than any operator's process.

What we do automatically and what needs you

We move the account, retire the old line server side and return any data still on it to your balance. What needs you is deleting the dead profile from the old handset if you still have it, and turning on Data Roaming for the new line. Both take under a minute and neither can be done from our end.

The numbers, and where they came from

Two taps to move. A subscription moves with the account too, so Orbislo One at $19.99 a month keeps crediting 10 GB to the balance every month whichever handset you hold. Installing on the new phone pays 300 Miles once, and the tier you already hold carries over rather than resetting, which matters because the ladder runs from 5% to 8% back on what you spend.

Before you hand the old phone on

Delete the retired Orbislo profile from the old handset before it leaves your hands. It carries no balance and no payment method, so nothing can be spent with it, but leaving it there occupies an eSIM slot for whoever gets the phone next and confuses the settings screen. If you are selling or trading in, a full factory reset removes it along with everything else. If the phone is going to a family member who will also use Orbislo, reset it anyway and let them install their own, because two accounts on one profile is not a thing that exists.