Memasang eSIM kamu

Sekali pasang, cukup sekali saja, di iPhone atau Android. Plus apa yang harus dilakukan kalau gagal.

This category covers the install itself, on iPhone and on Android, and the retry path when it fails. The Orbislo Passport installs once and never again. If provisioning fails you are refunded automatically within 60 seconds, without asking.

Installs, ever, per phone

60 s

Automatic refund when provisioning fails

17.4

iOS version one tap install needs

Phone models with install notes

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What this category covers

Getting a working profile onto the phone in your hand, and nothing else. The three articles split by platform because the menus genuinely differ, and by outcome because a failed install needs a different page from a successful one.

The iPhone install, including the Add Cellular Plan sheet and the roaming switch
The Android install, including where each manufacturer hides the eSIM menu
What a failed install means, what it costs, and how to retry
Why there is one Passport rather than one eSIM per country

What it does not cover

An install that finished is not a connection. If the profile is on the phone and the phone still says no service, that is a network problem and it lives one category over.

No service after landing, with a profile already installed, is in Troubleshooting
Connected but no internet is in Troubleshooting
Moving an existing install to a new handset is in Account, wallet and Miles
Whether your model supports eSIM at all is in Getting started

The three things that go wrong during an install

What goes wrong	Why it happens	The fix, in one line
The phone is carrier locked	A locked handset refuses every eSIM profile, not just ours, and the error text rarely says so	Ask your home operator to unlock it, then retry. The failed attempt has already been refunded.
The connection dropped mid download	An eSIM profile is a single download that cannot resume, and airport wifi drops it more than any other network	Retry on a stable connection. Hotel wifi or your home line before you fly both beat an airport.
The phone is out of eSIM profile slots	Most phones hold a limited number of stored profiles, and old trips leave theirs behind	Delete one unused profile in Settings and retry. Nothing you have bought is lost.

All three are refunded automatically the moment provisioning fails, so a retry never costs you a second payment.

Which article answers which symptom

What you are seeing	Read this
An iPhone, and you have not started yet	How do I install Orbislo on iPhone
An Android, and you cannot find the eSIM menu	How do I install Orbislo on Android
An error message, or a download that stopped	The install failed. What now
Installed, but the phone says no service	No service after I landed, in Troubleshooting

What to have ready before you contact support about an install

An install failure is diagnosable in one reply if you send four things with the first message. Ori collects three of them automatically when you ask from inside the app, which is why asking from the app is faster than emailing.

The exact error text on screen, including any code, photographed rather than retyped
Your phone model and OS version
How many eSIM profiles are already on the phone, and whether any are unused
Whether the phone was on wifi or mobile data when the download ran

The numbers behind this category

We hold install notes for 67 models across 7 brands, written from real installs rather than from spec sheets, because manufacturers move the eSIM menu between Android versions and do not say so. A failed provisioning attempt is refunded inside 60 seconds with no ticket. Support answers in under 60 seconds, 24 hours a day.

Where the next category starts

Once the profile is installed and the line is live, everything after that is Using and managing your data: checking how much is left, tethering, and pooling a balance across up to eight people. If the install worked but the phone has no bars, skip both and go to Troubleshooting.

Pertanyaan yang sering muncul

Do I need to install a new eSIM for every country?

No. The Passport installs once and stays. Plans you buy afterwards attach to that one profile, so a second trip is a purchase and not an install. That is the main reason people move here from sellers who issue a fresh eSIM per country.

Can I install on the plane, or at the gate?

Install before you leave home. The profile download needs a working connection and cannot resume if it drops, and gate wifi is the least reliable connection on your route. The plan itself can be bought later, from anywhere.

Will installing delete my existing eSIM?

No. Profiles sit side by side and you pick which line carries data. If the phone is out of slots you will be asked to remove one, and you choose which, so nothing goes without you agreeing to it.

What does a failed install cost me?

Nothing. Provisioning failures refund automatically within 60 seconds and you can retry straight away. We did once miss 214 of those automatic refunds over six weeks in 2026, we found it, and we paid them back with a credit on top.

Do I need to scan a QR code?

Not on iOS 17.4 or newer, and not on current Android. The app hands the profile straight to the system, so there is no second screen and no second device. Below iOS 17.4 there is still a QR path, which is one more reason to update before you fly.

Can somebody else install it on my phone for me?

Only if they are holding the phone. The handset has to accept the profile download itself, so an install cannot be done remotely by us or by anybody else. What can be done remotely is the purchase, which is why a parent can top up a phone in another country.

Ke mana selanjutnya

The full install walkthrough Find your phone model How the Passport works Browse plans by country