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What is on the invoice

Everything a finance team asks for, without a support request. Each order produces a document with the amount, the date, the tax treatment for your country and a line describing what was bought. You add the company name, address and tax number, and it regenerates with them on it.

• Order number and date, matching the confirmation email
• The tax treatment for your country, applied rather than left blank
• Company name, address and tax number, if you add them
• A description that reads as a business expense rather than as a product code

Why a travel eSIM is awkward to expense, and what we do about it

Because it is bought abroad, in a foreign currency, from a company your finance team has not heard of, often on a personal card at an airport. That combination is the one most likely to be queried. A single monthly document with a tax number on it removes the whole argument, which is why business accounts get consolidated monthly invoicing rather than one invoice per order.

Personal account against business account

A personal account gets a full invoice per order, downloadable at any time, with your own details on it. A business account gets one consolidated invoice a month across every traveller on it, plus per traveller breakdown, plus rates that fall by traveller band. If more than a handful of people at your company buy their own, the consolidated route is both cheaper and less work.

What we do automatically and what needs you

We generate the invoice at the moment of purchase and keep it available. We update it automatically when a refund or a Price Guard credit changes the amount, so an expense claim never disagrees with the underlying charge. What needs you is entering the company details once. After that every future invoice carries them.

The numbers, and where they came from

Invoices exist for every order at every price, from $4.89 upward. Orbislo One is $19.99 a month and One Pro is $49.99, both invoiced monthly. Business rates fall by traveller band and start at the consumer 50 GB rate of $1.36 a gigabyte, so a small company is never quoted worse than a member of the public reading the pricing page.

What a finance team usually queries, and how to head it off

Four things get travel connectivity claims sent back, and all four are fixable before you submit rather than after.

• A personal card at a foreign merchant with no company name on the document. Add the company details once and every future invoice carries them.
• An amount that does not match the bank line, usually because a refund or a Price Guard credit landed afterwards. Our invoice updates itself, so download it again rather than the original.
• No tax number, which stops recovery in most countries. It is a field on the invoice, not a support request.
• A description that reads as a product code. Ours describes the purchase in words a non technical approver can pass.