我要怎麼確認手機支援 eSIM？

在 iPhone 上，打開設定、一般、關於本機，找找看有沒有 EID 號碼。有的話，你的手機就支援 eSIM。在 Android 上，打開設定、網路和網際網路、SIM 卡，看看有沒有新增 eSIM 的選項。

iPhone

設定
一般
關於本機
往下捲動，尋找 EID

Android

設定
網路和網際網路
SIM 卡
新增 eSIM 或改為下載 SIM 卡

如果你的手機被電信商鎖網，就算是支援的機型也裝不了 eSIM。出發前請向原本的電信商申請解鎖，通常一天就好，只要合約款項付清就免費。

Why the EID is the thing to look for

The EID is the serial number of the eSIM chip soldered into the phone. If the phone has one, the hardware is there. It is a 32 digit number and it is the only check that does not depend on a marketing page, a spec sheet or a shop assistant remembering the region a handset was built for.

When the EID is there and the install still fails

Hardware support is necessary and not sufficient. Three things override it, and all three are invisible on the About screen.

A carrier lock. The handset is tied to your home operator and refuses every eSIM profile, not only ours.
A regional variant. Some models sold in mainland China and Hong Kong ship without eSIM even though the same model number elsewhere has it.
An operator build. A few Pixel 4 units sold through carriers shipped with eSIM switched off in firmware.

iPhone against Android, and why the menus differ

On iPhone the check is the same on every model since the XS, because Apple ships one build. On Android the eSIM menu moves between manufacturers and between OS versions of the same manufacturer, which is why a generic instruction fails. If Settings has a search box, searching it for eSIM is faster than any path we could write down.

Where the eSIM setting lives, by brand

Brand	Where to look	What you are looking for
Apple	Settings, General, About	An EID, 32 digits, near the bottom
Google	Settings, Network and internet, SIMs	Download a SIM instead
Samsung	Settings, Connections, SIM manager	Add eSIM
Xiaomi, OnePlus, Motorola	Settings, then search the settings app for eSIM	Any add or download SIM entry
Huawei	Settings, Mobile network, SIM management	Often absent. Most models sold after 2020 removed eSIM

Paths change between OS versions. If yours does not match, search the settings app rather than hunting the menu tree.

What we do automatically and what needs you

When you open the app we read the model and OS version from the phone and tell you whether the install will work before you pay. What we cannot see is the carrier lock, because no API exposes it. That one is on you, and it is the check to make a week before you fly rather than the night before, because an operator takes about a day to release a handset.

The numbers, and where they came from

We hold install notes for 67 models across 7 brands: Apple, Google, Samsung, Xiaomi, OnePlus, Motorola and Huawei. They are kept up to date by hand, because manufacturers move the menu without announcing it and a spec sheet has never once told us where Xiaomi put it this year.

If the phone does not support eSIM at all

Then nothing we sell will work on it, and the useful answer is not a longer troubleshooting list. A physical travel SIM bought at the destination airport is the route that does not need an eSIM, and we do not sell one. Two others are worth knowing. A newer phone can be borrowed or bought secondhand, and any unlocked model on our devices list takes an Orbislo line straight away. Or a travel router with its own SIM slot will put every device you carry on one connection, which is often the better answer for a family anyway. The app reads the model and OS version from the handset before you pay, so a phone that cannot take a profile is stopped at that point rather than after the money has moved.

常見問題

My phone has an EID but no add eSIM option. What now?

That is almost always a carrier lock or an operator firmware build. Ask your home operator to unlock the handset, which takes about a day and is free once the contract is paid up. If they say it is already unlocked, tell Ori your exact model and we will check our notes for that build.

Does a phone bought in China support eSIM?

Often not. Several models sold in mainland China and Hong Kong ship without the hardware even when the same model number sold elsewhere has it. The EID check settles it in ten seconds and the model number does not.

Do I need to be unlocked if I only ever use it abroad?

Yes. A carrier lock is enforced by the handset, not by the network you are standing next to, so it blocks the install in Tokyo exactly as it does at home.

Can I check without the phone in my hand?

Look up the model on our devices pages. They list eSIM support, how many profiles the phone can store and any quirk we have found on that build. It is the same data the app reads, published so you can check it before you buy anything.

My tablet has an EID. Can I use Orbislo on it?

If it takes a cellular data plan, yes. Sign in to the app on the tablet and install a line there in one tap. Adding a device to your own account costs nothing.

Does an eSIM work on a phone with no physical SIM slot?

Yes, and those are the easiest ones. A phone sold with no SIM tray is eSIM only by design, so the menu is always there and there is never a tray to fight with. The carrier lock question still applies.