No tengo servicio tras aterrizar. ¿Qué reviso?

iPhone

1. Ajustes, Datos móviles
2. Toca Orbislo
3. Activa Roaming de datos
4. Vuelve a la pantalla Datos móviles y pon Orbislo como línea de datos

Android

1. Ajustes, Redes e Internet, SIM
2. Selecciona Orbislo
3. Activa el Roaming
4. Pon Orbislo como SIM para los datos móviles

¿Sigue sin ir tras 60 segundos? Activa el modo avión, espera diez segundos y desactívalo. Eso obliga a buscar red de nuevo y resuelve casi todo lo demás.

¿Todavía atascado? Pregúntale a Ori. Funciona incluso sin conexión, con tus datos de rescate gratuitos, y una persona te responde en menos de un minuto a cualquier hora.

Why roaming is off by default, and why it is safe to turn on

Both iOS and Android default the roaming switch to off on a newly added line, because on a home operator's line roaming is where the expensive surprises live. On the Orbislo line there is no per megabyte charge behind that switch. You have already paid for the gigabytes, and reaching a partner network is the only way the line works at all. The switch is per line, so turning it on does nothing to your home SIM.

When the switch was already on

Then the line is registering and something else is in the way. Work through these in order, because they are ordered by how often they are the answer.

1. Confirm Orbislo is set as the line for mobile data, not just enabled
2. Airplane mode on, wait ten seconds, airplane mode off. This forces a fresh network scan
3. Turn off automatic network selection and pick a partner network named on your country page
4. If there is a second partner network listed, try that one
5. Restart the phone once. It is a cliche and it clears a stuck registration

iPhone against Android

The switches are the same two on both platforms and they live in different places. On iPhone: Settings, Cellular, Orbislo for the roaming switch, then back to Cellular Data to choose the line. On Android: Settings, Network and internet, SIMs, Orbislo for roaming, and the mobile data line is set from the same screen or from SIM manager depending on the manufacturer.

What we do automatically and what needs you

We hold 157 upstream networks and move you between the ones we hold in your country when the phone lets us. We cannot turn on a roaming switch from here, because no network can reach into a phone that is not yet on a network. That is the whole reason this is the most common ticket we get, and the whole reason the fix takes fifteen seconds.

The numbers, and where they came from

About sixty percent of no service tickets are Data Roaming left off. The rest are mostly a stuck registration that an airplane mode cycle clears. In 5 of our 145 destinations we have only one upstream network, so there is no second one to switch to, and those are marked on the coverage page before you buy rather than discovered on arrival.