Dépannage
Pas de réseau, connexion lente et les vérifications qui règlent presque tout en moins d'une minute.
60%
No service cases that are roaming left off
15 s
Time to fix that one
100 MB
Free rescue data every month
157
Upstream networks we can move you to
Les articles de cette catégorie
- Pas de réseau après l'atterrissage. Que vérifier ?
- Connecté mais pas d'internet
- Ma connexion est lente. C'est moi, le réseau ou un bridage ?
What this category covers
Faults, in the order a fault actually presents. No bars at all, then bars with nothing loading, then everything loading slowly. They are three different problems with three different fixes, and treating them as one is why generic advice wastes your morning.
- No service at all after landing, which is usually a switch and not a fault
- A registered line that passes no traffic, which is usually the wrong host network
- Slow data, and whether it is the cell, the plan or a throttle
- How to reach us with no working connection, over the free rescue data
What it does not cover
A profile that never installed is not a network fault. Neither is a phone that does not support eSIM. Both waste time here and are answered in one page each elsewhere.
- An install that failed or errored is in Installing your eSIM
- A phone with no EID and no eSIM support is in Getting started
- A balance that reads wrong, with a working connection, is in Using and managing your data
- Compensation for a network that failed you is in Billing and refunds
The three things that go wrong after you land
| What you see | What it usually is | The fix, in one line |
|---|---|---|
| No service, no bars, nothing | Data Roaming is off for the Orbislo line, in about sixty percent of these tickets | Turn on Data Roaming for the Orbislo line and set it as the line for mobile data. |
| Bars, but nothing loads | The phone registered on a host network that is not passing traffic for us | Turn off automatic network selection and pick a partner network listed on your country page. |
| Everything loads, slowly | The local cell, in most cases. Metered plans have no throttle, so it is not us | Compare against the median on your country page. If you are far under, switch networks. |
Airplane mode on, wait ten seconds, off, forces a fresh network scan and clears a large share of the first two before any of the rest matters.
Which article answers which symptom
| What you are seeing | Read this |
|---|---|
| No bars, just landed | No service after I landed. What do I check |
| Full bars, pages time out | Connected but no internet |
| Works, but everything crawls | My data is slow. Is it me, the network, or a throttle |
| Nothing installed in the first place | The install failed, in Installing your eSIM |
What to have ready before you contact support about a fault
Six facts turn a diagnosis into one reply. Ori collects most of them automatically from inside the app, which is why asking there beats emailing even when you are annoyed.
- The network name your phone shows, or the fact that it shows none
- Whether Data Roaming is on for the Orbislo line, checked rather than assumed
- Which line is set as the one for mobile data
- Your exact location, because a cell two streets away can behave differently
- Whether airplane mode on and off for ten seconds changed anything
- A speed test result, if anything loads at all
The numbers behind this category
We publish a median measured speed for every destination, built from 75,333 samples across 145 countries and 157 upstream networks. The fastest destination medians 119 Mbps and the slowest 18 Mbps, and both numbers are on the coverage page rather than hidden. In 5 destinations we have only one upstream network, so there is no second network to switch to, and we say which ones.
Where the next category starts
If the network genuinely failed you in the destination, stop troubleshooting and go to Billing and refunds. A destination where we could not deliver is a full refund plus a credit, and arguing with you about it costs us more than the refund does.